Delivery Information

Unsure of how the order process works? Pug mail on it's way? I've got you covered here!

When placing an order please keep in mind that all delivery estimates are referring to the time it will take once your pug mail has been shipped, not from the moment you place your order. Occasionally there can be longer processing times (the time it takes to pack your order before it is shipped), especially after large events and sales. As I am a one woman team, I always aim to have your orders shipped as quickly as possible, but if your order isn't dispatched straight away definitely don't stress! I promise I am working as fast as I can and I appreciate your patience during these times.

Shipping Policy

Domestic:

All domestic orders within Australia are shipped through Australia Post and all estimates are based on their quoted shipping times. Please note that Australia Post delivers Monday to Friday and their estimates are based on business days only.

Untracked Shipping is the basic untracked option that is shipped with a postage stamp and will typically take 2-14 business days to arrive for most areas. Some rural areas may take longer. These are estimates and are not guaranteed dates. All Untracked Shipping options do not include tracking and insurance which means any lost orders cannot be replaced. Please consider this before selecting this option.

Standard Shipping includes tracking and will take between 2-7 business days for most areas. These are estimates and are not guaranteed dates.

Express Shipping also includes tracking and will take between 1-3 business days for Metro areas, and 2-7 working days for all other areas. If you are unsure if you are a part of Australia Post's Express Post delivery network you can check through their website. These are estimates and are not guaranteed dates.

International:

All international orders are shipped through Australia Post and delivery times will depend entirely on your country and the service you choose.

Untracked International Shipping is the basic untracked option. This option is more likely to be held in customs than the tracked options are, but typically takes between 5-35 business days to arrive. These are estimates and are not guaranteed dates.  All Economy Shipping options do not include tracking and insurance which means any lost orders cannot be replaced. Please consider this before selecting this option.

Standard International Shipping includes tracking (subject to the destination countries postal service and if it supports tracking). Tracking information is emailed to you on dispatch with scans further provided when it arrives in your country. This service generally takes between 4-15 business days, depending on the destination. The tracked options mean we are able to see where your order is and you are covered if it goes missing. These are estimates and are not guaranteed dates.

Delivery Estimates

Please note that delivery estimates are only there as a guide and will vary depending on the time of year, and your local postal services. 

Domestic Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Please allow 2-7 business days from dispatch for your order to arrive.

International Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Shipping times vary based on your shipping zone. See estimated times below;
Untracked International Shipping
Please all up to 30 days for your order to arrive

Standard International Shipping
Zone 1 - New Zealand | 4-6 business days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 business days
Zone 3 - Rest of the world | 10-15 business days

If you have any questions or concerns that haven't been covered here or in the FAQ section please do not hesitate to drop an email to hello@pugsandco.com!