Unsure of how the order process works? Pug mail on it's way? I've got you covered here!
When placing an order please keep in mind that all delivery estimates are referring to the time it will take once your pug mail has been shipped, not from the moment you place your order. Occasionally there can be longer processing times (the time it takes to pack your order before it is shipped), especially after pre order events, sales and on made to order items. As I am a one woman team, I always aim to have your orders shipped as quickly as possible, but if your order isn't dispatched straight away definitely don't stress! I promise I am working as fast as I can and I appreciate your patience during these times.
- All domestic orders within Australia are shipped through Australia Post and all estimates are based on their quoted shipping times. Please note that Australia Post delivers Monday to Friday and their estimates are based on business days only.
- $9.95 Flat Rate Shipping includes tracking and will take between 2-7 business days for most areas. These are estimates and are not guaranteed dates. All orders include insurance.
- $16.00 Flat Rate Express Shipping also includes tracking and will take between 1-3 business days for Metro areas, and 2-7 working days for all other areas. If you are unsure if you are a part of Australia Post's Express Post delivery network you can check through their website. These are estimates and are not guaranteed dates.
- FREE Shipping for Orders of $150 or more includes tracking and will take between 2-7 business days for most areas. These are estimates and are not guaranteed dates. All orders include insurance.
- All international orders are shipped through Australia Post and delivery times will depend entirely on your country.
- Shipping starts at $20.00 based on the weight of the order and includes tracking (subject to the destination countries postal service and if it supports tracking). Tracking information is emailed to you on dispatch with scans further provided when it arrives in your country. This service generally takes between 4-15 business days, depending on the destination. These are estimates and are not guaranteed dates. All orders include insurance.
- Sorry, no free shipping or express shipping available to international customers.
Please note that delivery estimates are only there as a guide and will vary depending on the time of year, and your local postal services.
Domestic Shipping Rates & Delivery Estimates
- Please allow 2-7 business days from dispatch for your order to arrive.
International Shipping Rates & Delivery Estimates
- Shipping times vary based on your shipping zone. See estimated times below;
- Standard International Shipping
- Zone 1 - New Zealand | 4-6 business days
- Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 business days
- Zone 3 - Rest of the world | 10-15 business days
COVID19 Delivery Times
Delivery times are much longer than usual during COVID19 with international flights dramatically reduced.
Estimated delivery times are as follows:
- New Zealand 8-15 business days
- Asia 8-12 business days
- USA 25-35 business days
- Canada by seamail only 30+ business days
- UK 12-20 business days
- Ireland 25-40 business days
- Europe by seamail only 30+ business days
If you have any questions or concerns that haven't been covered here or in the FAQ section please do not hesitate to drop an email to firstname.lastname@example.org!